Return Policy

Please note that this Return Policy only applies to products purchased from www.caldermetalworks.co.uk and not from other websites or retail stores. Customers should consult the return policy of the original place of purchase.

New, unopened items that were purchased through www.caldermetalworks.co.uk can be returned within 30 days of purchase for a full refund minus any shipping fees. We are not responsible for the cost of return shipping. Payments made with a credit card will be refunded to the card used for your order. Payments made by check will receive store credit. Returns made within 31-60 days of purchase will receive store credit. Returns will not be accepted after 60 days.

Any damaged or wrongly-shipped products will be refunded with shipping costs upon being returned to us provided the damaged or wrongly shipped products are returned within 60 days of purchase. For us to process your return, the product will need to be returned to us unless there are reasonable circumstances why this cannot be done.

Please send return(s) via a tracked and insured method to. Please include your name and/or order number as well as the reason for your return.